| What's New: Now you can burn that same movie with crystal clarity in every scene ¨C and you decide what scenes to compress and what not to. In fact, DVD X Platinum comes with a unique preview feature so you can see how various compression percentages will look before you burn! |
FAQS:
Does DVD X Copy work with Superbit DVD movies?
Answer: Yes. We've tested it with Panic Room that uses Superbit technology. Can DVD X Copy be used to copy rented DVD movies? Answer: You should not use DVD X Copy to copy rented DVDs. DVD X Copy should only be used to make copies of DVDs you own for your personal use. Copyright laws protect the rights of artists and film companies, and 321 Studios asks that you respect those rights. Can I purchase your software by telephone? Answer: Absolutely! See our contact page to view phone numbers to order 321 Studios products by phone. Please remember if you have any questions about the product or need technical support, see our support page. Sales representatives cannot answer questions that are not already answered in this FAQ. Do I have to own a DVD Burner/Writer? Answer: YES! You must have a DVD+R(W) or DVD-R(W) drive installed in your PC. Check with your PC's manufacturer to make sure you have one.
Does DVD X Copy support NTSC and PAL DVD movies? Answer: Yes! NTSC and PAL DVDs are both supported. I hear static or a clicking sound when I play back my movie on my computer. What is wrong? Answer: You must get the latest drivers for your sound card. These generally are available from the web site for the manufacturer of your drive. DVD X Copy Seems Slow Answer: The process of copying the movie to the hardrive and/or burning the disc are taking extremely long then you need to download the following file. This will help speed up the entire operation. Please go to:ftp://supportfiles.321studios.com/ASPI/ForceASPI.exe Once installed and after you have rebooted please try the program again. Error Using Default Burn Optio Answer: If you are having a problem while burning using the default burn engine (Gear Driver) then please try the following. Go to: www.nero.com and download the latest trial version of Nero Burning Rom. Once installed then run DVD X COPY and go to advanced settings and put a check in the box for external. Then try another backup and see if this resolves you problem.
How can you make such an offer on your guarantee? Answer: Due to the large volume of consumer purchases, we can keep the price low and provide a rock solid guarantee. We already know that the majority of our customers appreciate the value of DVD X Copy and the customer support, product enhancements and upgrades available only to registered users of the product. How do I know DVD X Copy will work for me? Answer: That's why we offer a full, unconditional money back guarantee for DVD X Copy. Although the DVD X Copy software product has proven itself time and time again, there are rare exceptions when our customers cannot make the product function, for reasons related to their particular hardware and software configurations. It doesn't happen very often, but in any case, we are always more than happy to honor our agreement and refund your full purchase price (minus shipping & handling) if you are dissatisfied with the DVD X Copy product for any reason. At this time, refunds can only be issued to customers who purchased DVD X Copy through www.dvdxcopy.com.How long does it take to copy a DVD with DVD X Copy? Answer: Some newer model computers can copy a DVD movie in one hour or less. Older computers may take a little longer, depending on the speed of their processor and DVD burner. How many discs are required to burn one DVD movie?
Answer: Many DVD movies will fit onto one DVD disk, but on occasion, you will need to split the DVD onto two DVD recordable disks. I Get a Kernell32.dll Error
Answer: This is an error you receive when trying to install a version of DVD X Copy earlier than 1.4.1 on a Windows 98 or ME machine. Please download the latest version from the website: http://support.321studios.com
Is DVD X Copy compatible with all versions of Windows?
Answer: DVD X Copy is currently compatible with all versions of Windows except Windows 3.1 or Windows 95. Is DVD X Copy illegal?
Answer: 321 Studios respects the rights of artists and film companies, and the proper use of DVD X Copy does not violate those rights. It is legal to make copies of DVDs you own for your personal use. You cannot copy DVDs in order to sell or give away copies, or for any commercial purpose. Is it legal to copy DVD movies that I own?
Answer: Yes, you may copy DVDs you own for your personal use only. You cannot copy DVDs in order to sell or give away copies, or for any commercial purpose. 321 Studios respects the rights of artists and film companies, and the proper use of DVD X Copy does not violate those rights. Is your software just a bundle of freeware?
Answer: No! DVD X Copy is a true "One-Click" application developed by our team at 321 Studios. There is no freeware or shareware programs included in DVD X Copy. Mac version of DVD X Copy
Answer: At this time, a Mac version is in the works, but no software is available, and no release date has been set as of yet. Please check back at www.321studios.com or http://www.dvdxcopy.com for updates. NTSC / PAL Compatibility
Answer: DVDXCopy supports both NTSC and PAL formats as of version 1.4.1. Please make sure to get this version or newer from support.321studios.com to ensure compatibility.Target not listed / Bad driver signature / Burn library missing
Answer: Please go to your Start Menu -> All Programs -> DVDxCOPY -> "Configure DVDXCopy" to install the drivers. If you do not have this option, you may manually start the program by opening "My Computer" and navigating to this location: "C:\Program Files\321Studios\DVDXCopy" and running the "DVDXCopy Installer.exe" file. It should have a green icon with a black X. Please also remember to restart your system after updating your drivers. If your drive then does not show up, please also check with your DVD Burners manufacturer for updates to your burner.
Version 1.3.1- Changing Burn Engine
Answer: Please try changing the Burn engine to "Default burn engine" in the Advanced options window before clicking copy now. This will use a different piece of software to write to the disc that should be more compatible with your player / burner combination.
What are the minimum requirements for using DVD X Copy?
Answer: - Pentium III 500mhz with 128mb of RAM or better
- Windows 98se/ME/2000/XP - A DVD recordable drive connected to your computer (+R(W) or -R(W)) - 8GB of Free Hard Disk Space - Blank 4.7Gb DVD-R(W) or DVD+R(W) discs (for recording)
What does a Power Calibration Failed error mean? Answer: OPC (Optical Power Calibration) errors are related to the drive trying to test how strong to make the burning laser. If you recieve this error, the piece of media you are using may have problems. Once the error occurs once on any piece of media, click past the error messages. This will return to the burn screen and eject the media from the drive.
Insert the SAME blank media again, then click refresh. The status in XCopy should change to green and give a message of ready to burn again. Click burn, and the burn process should continue as normal. If the error occurs again, please make sure that the blank media you are using is on the compatibility list for your drive, and that you are not running any software listed on the DVDXCopy Black List. Also, if you recently had the DVD burner installed you will want to make sure you have a strong enough power supply to power all of your system devices. Newer PC's with high end processors need more power and are more likely to need a higher wattage power supply. If there is not enough wattage to go around, the drive cannot muster enough laser power to burn the disk.
What is a 1337 error?
Answer: Due to a bug in DVD X Copy, people were receiving the 1337 error, to resolve this problem please download and install this patch from the following link.
ftp://supportfiles.321studios.com/DVDXCopy_v1.5.2_patch.exe What is the difference between DVD X Copy COMBO and DVD X Copy GOLD?
Answer: There is no difference between DVD X Copy COMBO and DVD X Copy GOLD. DVD X Copy GOLD is the DVD X Copy COMBO and will include both DVD X Copy and DVD X Copy XPRESS as one package. There are no changes in the programs and there is no need to upgrade from DVD X Copy COMBO to DVD X Copy GOLD. What Version Do I Have?
Answer: To find out your current version of DVD X Copy just open the program and look to the left tutorial window and the current version of the software will be listed at the top. Why am I not getting any sound on my second disk?
Answer: There are circumstances under which sound does not play by default on Disk 2. Currently, there are two workarounds. A) When burning, choose the option ¡°include and start with the menu¡± on disk 2. B) Hit the audio button on the remote while watching disk 2 and the player should allow you to choose the correct audio channel. Why Do I Recieve A SCSI target Error.?
Answer: SCSI target error means that the software cannot talk to your drive correctly. You will need to make sure you have all the latest drivers for the burner installed.
Also, make sure that any packet writing software ( I.E. Direct CD, HP-DLA, etc.) and any filesharing software (Kazaa, Bear Share, etc.) are all disabled. You may need to update Microsoft Direct X from thier web site, and update your ASPI layer with our utility located at: ftp://supportfiles.321studios.com/ASPI/ForceASPI.exe Once installed, please run the pink icon from your desktop labeled ForceASPI , then follow the instructions, and reboot your computer after it is finished. Will My Backups Play In My DVD Player?
Answer: Go to the website below to check what burned media your desktop DVD player is capable of playing. http://www.dvdrhelp.com/dvdplayers.php Will my copy retain the same quality that is on the original? Answer: Every copy made with DVD X Copy software is EXACTLY like the original. There is no video or audio compression. DVD X Copy is the first program to copy ANY DVD movie without any loss in quality. Will my DVD recordable drive work with DXC? Answer: Many DVD burners on the Market have not been tested by 321 Studios. Our software is not burner specific and will work with most models. We are always updating our compatibility list with additional drives. In the event that your drive won't work with our software, we do offer refunds if the software was purchased through us. If you purchase the download version, you will not even have to worry about shipping charges. Until you are comfortable with our software on your drive, we also recommend using RW media if your drive supports it to keep from wasting money on DVD +r/-r blanks.
Please check here for known supported drives http://www.dvdxcopy.com/support/faq/faqsupport.asp?Function=Question&ID=1154&CatID=9999
Won't Fit On Disc Error Answer: If this movie is being split across 2 discs, please try changing the chapter split point back 1 or 2 chapters. Try to get Disc 1 under 4.7GB if possible. If this movie is only 1 disc, you may have encountered some form of copy protection we have not gotten past yet. Please try this movie again in a future version. If you are using RW Media, please make sure that it is 4.7GB and not 4.3GB media.
Tell me how to get the full version of DVD X Copy! | 
